Corporate blogs are common enough to be found on websites of Fortune 100 companies, and simple enough to be executed by small, family-owned businesses. The concept of a company directly communicating with its customers online and having a personal voice has taken off, and with good reason. But it’s not as intuitive as you may think, and there are tips that should be kept in mind when publishing your company’s blog.

Smile and have fun – Blogging is known for being more personable than other company communications, so show the fun and interesting side of your company. Take a cue from Kodak (1000words.kodak.com). Their chief blogger tries out new products and writes about her experiences, instead of just trying to market them. Which brings us to the next point…

Converse, don’t market- Don’t make the mistake of thinking this is the place for advertising slogans and generating testimonials. Let your customers tell their stories with your products, like Carhartt does – blogs.carhartt.com/blog/carhartt – by letting its fans post pictures of their kids in Carhartt, or tell stories about their tough jobs. Blogging is not always about what you have to tell your customers; that’s what traditional advertising is for.

Accept criticism - We know it’s a scary thing when you open up your blog for comments. There is the possibility that people might have a complaint. But don’t shy away, instead listen to what your customers have to say and let them know you’re listening.